Spend Over $60 ( Before Tax ) receive Free Shipping for Canada & the US

FAQ - Shipping/Online Orders

Learn more about shipping

Shipping Options and Approximate Rates

Purchases will be shipped via Canada Post from our Vancouver, BC warehouse to Canadian and USA customers only at this time (from our shopping cart)**. You can expect your purchase to arrive within 3-14 business days from receipt of your order.

**Int'l customers call our toll-free line 1-888-747-6287 to order. Our local # is 604-322-4080. Or email info@ferlowbotanicals.com

There is a pickup option for local customers (scroll down for more info).

The shipping and handling cost for your order is based on the total weight of the order.

  • Please allow up to 2 business days to process and pack your order.
  • Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
  • Delivery times within Canada shown below are based upon normal business volume.

Cost
Smaller package
of approx. 3 kg or less

Cost
Larger package
of approx. 7 kg

Order Arrival

Ground   $13.58 – 20.57*

$17.54-27.49*

2 - 12 business days

 

Air

n/a

n/a

Priority

n/a

n/a

Shipping cost is based on destination and package weight. Weight is divided into multiple cost ranges from 0-30kg (0-66lbs) for each province/territory/state. If you add all items to your online shopping cart you can see the shipping cost after you add your delivery address before you make a payment.

*Canada shipments, USA slightly higher based on product(s) weight. USA is the 48 adjoining States including Hawaii and Alaska) Sorry we cannot ship to other areas at this time. If you enter all the items you want into the shopping cart along with your address you can see the shipping charges there which are based on total weight.

Faster Shipping Options available?

For now there are no quicker shipping options available other than Canada Post Expedited Parcel or USA with USPS Parcel Service.... but that may change in the future.

International Addresses

Unfortunately, we cannot ship internationally at this time through the online cart. We do apologize for the inconvenience. However, please call our office toll-free 1-888-747-6287 and we can help you directly.

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. FERLOW BOTANICALS does not back order. Once an item is back in stock we can notify you. If it's not mentioned in the product listing when it will be back in-stock please give us a call.

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.747.6287 and quote your order number.

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Common Questions

Can I personally pick up my order at your warehouse?

YES. You need to enter your shipping address and all items into the shopping cart (for BC residents only). One of the shipping options will be PICKUP. Pick up address is shown there. Available Mon - Fri 10am-4pm. Excluding holidays

Can I ship to multiple addresses?

You will need to create a new order if you would like to ship to more than one address.

What shipping method do you use?

All of our packages are shipped by Canada Post and USPS for USA.

Do I have to sign for delivery?

At this time we do require a signature upon package delivery.

What do I do if I have special delivery instructions?

Unfortunately Canada Post does not accept special delivery instructions for orders placed through FERLOW BOTANICALS at this time.

Returns and Exchanges

We want you to be overwhelmed with excitement and happy with your purchase. If you’d like to return or exchange a phone/online order, please call Customer Care toll-free to obtain a return authorization, and receive further instructions:

1.888.747.6287

Monday - Friday: 9:00am to 4:30pm PST

Returned items need to be intact, returned in their original packaging and include a copy of the packing slip. You can return items up to 45 days after the date we shipped your order. Shipping charges are not usually refundable.

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care; we will re-ship the correct item at no additional cost.

How are returned items credited back to me?

Returned items are normally credited in the original form of payment.

How long does it take to process a return?

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

How much time do I have to return an item?

You can return an item up to 45 days after the date we shipped your order. Please call 1-888-747-6287 to obtain a return authorization and receive further instructions.

How can I check on the status of my return or exchange?

Email info@ferlowbotanicals.com or give us a call at 1.888.747.6287 and we will be happy to assist you. Returns usually take up to 30 days to process after they have reached us.